QUESTIONS? FEEDBACK? BUSSINESS COLLABS?
Email us at support@octoboarding.com
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All our materials are locally sourced and produced.
- Outer-side: 100% high quality combed cotton for ultimate softness
- Inner-side: Poly-cotton blend for maximum warmth
- Secret phone compartment inside pocket
- Care instructions: Cold machine wash only. Wash inside out, separately or with similar colors. Hang to dry. Iron inside out. Do not bleach.
All our materials are locally sourced and produced.
- Outer-side: 100% high quality combed cotton for ultimate softness
- Inner-side: 100% high quality brushed cotton for maximum warmth
- Care instructions: Cold wash only. Wash separately or with similar colors. Hang to dry. Do not bleach.
All our materials are locally sourced and produced.
- Outer-side: 100% high quality combed cotton for ultimate softness
- Inner-side: 100% high quality brushed cotton for maximum warmth
- Care instructions: Cold wash only. Wash separately or with similar colors. Hang to dry. Do not bleach.
All our materials are locally sourced and produced.
- Heavy woven synthetic fabric with a soft lining.
- Cold wash only, separately or with similar colors. Hang to dry. Do not bleach.
All our materials are locally sourced and produced.
- Microfiber quick dry towel
- 85% Polyester / 15% Polyamide
- Cold wash separately. Hang to dry. Do not bleach.
- Microfiber quick dry towel
- 85% Polyester / 15% Polyamide
- Regular Machine Wash. Hang / Tumble Dry.
All our materials are locally sourced and produced.
- 100% ultra-soft combed cotton
- Cold wash separately or with similar colors. Hang to dry. Iron inside out. Do not bleach.
All our materials are locally sourced and produced.
- 97% Cotton / 3% Elastane
- Cold wash separately or with similar colors. Hang to dry. Iron inside out. Do not bleach.
At OCTO Boarding, we want to ensure that our customers are always completely satisfied with their purchase.
If you are unsatisfied with your order in any way – please contact our support team at support@octoboarding.com and we will do our best to help you out!
We offer a full money-back guarantee on any product purchased from our website. We have a 14-day return & exchange policy, from the date of placing your order.
Buyer pays exchange and/or return shipping fees. Buyer is only eligible for one exchange process and one refund process per order. Original shipping fees are non-refundable except in case of receiving a defected product.
To be eligible for a refund, your item must be in the same condition that you received it in, unworn, unwashed, unused, with tags still attached and in its original packaging.
If the product is damaged in any way, tags have been removed or you have initiated the return after 14 days have passed since the date of placing your order, you will not be eligible for a refund nor an exchange.
Exchanges and refunds are currently not available for international orders, outside of Egypt.
If you have any questions regarding our refunds and returns policy feel free to contact us on support@octoboarding.com.
We currently ship all over Egypt, to a number of Gulf Countries (UAE, Saudia Arabia, Qatar, Bahrain, Oman & Kuwait), to Europe (Belgium, Germany, France, Italy, Spain, Netherlands, Greece, Portugal, Poland, Sweden, Switzerland, Denmark, United Kingdom & Ireland) and to the USA.
We are constantly working on expanding our international shipping reach so if your country/reigon is not mentioned in the list above please send us an email to support@octoboarding.com and we will try our best to make your shipment possible.
Shipping Times:
Shipping time varies by location. These are our estimates:
- Cairo & Giza
1-3 Business days
- Alexandria & Beheira
2-4 Business days
- Remaining Governerates of Egypt
5-7 Business days
- South Sinai* (Ras Sudr & Dahab)
7-10 Business days
- Gulf Countries
3-5 Bussiness days
- USA & Europe
5-7 Business days
*South Sinai - For logistical reasons, door to door shipping in South Sinai (Ras Sudr & Dahab) is not available. Packages will be sent to a pick up location near you and our team will contact you with further information as to when and where you can pick up your package.
LOST/MISSING PACKAGES
We are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
CUSTOMS (for international orders only)
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages.
If you have any other questions, please contact us and we will do our best to help you out.